Conduent: a VR training pilot for personal grocers
Which item belongs in the order? When should the grocer contact the customer? CSG developed a beta VR application for Conduent that let personal grocer trainees practice those decisions through preparation, item selection and a customer-contact scenario.
Scenario-based practice for personal grocers
Conduent engaged CSG to develop a beta virtual reality application for its client’s personal grocer training. The application let trainees practice key parts of the customer order process in a controlled setting.
Turning Everyday Decisions into Guided Practice
The application guided trainees through preparation, in-session prompts and questions, and the selection of items from a customer’s list. A customer-service vignette also challenged the personal grocer to contact the customer and clarify items on the order, connecting task completion with clear communication.
How the training pilot came together
VR experience strategy, scenario design, interaction design, application development and pilot support.
Which decisions are worth practicing first?
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